We have received the information below from Solihull MBC.  Although the situation is frustrating please be aware that the authorities are working hard to resolve the issue, as you can see below:

“As you may be aware there is a problem with our brown recycling bins which is due to a manufacturing fault. We had hoped that the numbers splitting would reduce – following a high demand over the winter months, however this has not happened. We are currently receiving 1,000 requests for replacement bins per day following the implementation of bin stickers and more consistent practices across all teams.

This is placing a significant demand on colleagues across the Council and we are now asking for your help in managing this demand.

Customer contact

On a normal day Solihull Connect take 200 calls to waste and recycling lines. Now they are taking 450 calls to these lines alone. The average wait to speak to an advisor compared to the same period in 2017 was 1.19minutes, which has increased to 8.00 minutes. This is not only affecting callers, but also walk in services, resulting in longer waits for customers. Demand is regarding deliveries and replacement bins. 

Please can you encourage your constituents to log brown bin replacement requests online, and also direct them to the Council webpage (http://www.solihull.gov.uk/Resident/Rubbish-recycling/refuseissues/Split-Brown-Bin) which explains the situation. On this page there are FAQs which cover most queries and it is constantly being updated.

While the demand is high, please help us manage residents’ expectations. We are exploring options to deal with this problem, as we recognise it is causing a lot of frustration. Please remind your constituents that neither the crews, nor Amey, are responsible for the split bins.

What Amey are doing

Since Wednesday 27June, recycling crews have been putting stickers onto brown bins which are badly damaged and cannot be emptied. These inform residents that their bin cannot be emptied and that if not already ordered, a replacement will be ordered for them. From Wednesday 27 until Friday 29 June, a total of 2,721 bins were noted as being damaged requiring replacement, however many of these may already have had replacement requests raised and are awaiting delivery.

Dealing with the damaged bins

Since March 2015 we have replaced 13,461 brown bins.

Damaged bins have been getting stuck on the vehicle lifts, which causes operational issues. The only way these can be safely removed is for the crew to return to the depot. Amey has instructed its crews, at our behest, not to try and load damaged bins onto the vehicles and if damaged bins get stuck on the vehicles, not to try and remove them. This is not a change in policy; this is sensible health and safety advice to keep crews safe. We also want to ensure that other highway users and pedestrians are safe.

Delivery of replacement bins

We are still working to fulfil the 20 working day promise for replacement bins. This is currently being reviewed and we are exploring options to accelerate our delivery programme. In the interim we are offering clear sacks which can be collected from not only the walk in centres, but also from 12 of the Council’s main libraries. We are looking at other options for distributing the sacks more widely. Residents can also utilise plastic boxes and jute/hessian bags for their recycling materials.

Support from supplier – MGB

We are continuing to liaise with colleagues in Legal and Procurement regarding the obligations of the wheeled bin supplier MGB and how they can further support the Council in dealing with the damaged brown bins.”